Job Description

Vacancy

1

Job Responsibilities

• Assessing the technical needs of staff or clients
• Establishing and maintaining strong relationships across teams and with staff/clients
• Measure service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Managing hardware and software
• Resolving system and application issues
• Assisting with IT equipment sourcing and budgeting
• Occasionally working with third parties to rectify issues
• Identifying gaps in the support process and amending them accordingly

Employment Status

Full-time

Educational Requirements

• Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Business Administration (BBA)

Experience Requirements

• At least 2 year(s)

Job Location

Dhaka

Salary

• Negotiable

Compensation & Other Benefits

• T/A, Mobile bill, Performance bonus, Weekly 2 holidays
• Lunch Facilities: Partially Subsidize